Support

Palette Quick Start Guide: http://mm3d.co/resources
Palette Manual: http://mm3d.co/resources

Troubleshooting?

Look below for the Error Code that's appearing on your Palette's screen. 

 

Error Number Description Solution
101 Temperature Reading between Thermistor 1 and Thermistor 2 is greater than 50 °C Contact support@mosaicmanufacturing.com and tell us your error code and any other information that you think might be useful.
102 Temperature is not rising when it should be. Contact support@mosaicmanufacturing.com and tell us your error code and any other information that you think might be useful.
200 Cannot open selected file
  1. There's an error with the MSF file your Palette is trying to read. Process your G-code in Mosaic Chroma Software again.
  2. If this doesn’t work, try reformatting your SD card on your computer, and then try again. (Reformatting your SD card will delete all files on your SD card. Back up any important files on your SD card before reformatting.)
  3. If you manually edited your MSF file, make sure you haven't accidentally omitted anything. Consider recreating your MSF file by running the G-code through Mosaic Chroma software again.
  4. If that doesn't work, email your MSF file and G-code to support@mosaicmanufacturing.com, and tell us which error code you received and any other information that you think might be useful.
201 Incorrect MSF version See solution for Error 200.
202 Missing cu value See solution for Error 200.
203 Invalid ppm value See solution for Error 200.
204 Missing ppm value See solution for Error 200.
205 Invalid lo value See solution for Error 200.
206 Missing lo value See solution for Error 200.
207 Invalid ns value See solution for Error 200.
208 Missing ns value See solution for Error 200.
209 Missing np value See solution for Error 200.
210 First piece too short See solution for Error 200.
211 Invalid dist in splice or ping line See solution for Error 200.
220 Cannot open cfg file
  1. This issue should only pop up if you tried to edit your CFG file manually and accidentally missed something. Regenerate the CFG file in Mosaic Chroma software (Tools > Generate Config File).
  2. If this doesn't work, please contact support@mosaicmanufacturing.com with your error code and any other information that you think might be useful.
221 Invalid cfg version See solution for Error 220.
222 Invalid spc value See solution for Error 220.
223 Missing spc value See solution for Error 220.
224 Invalid sd value See solution for Error 220.
225 Missing sd value See solution for Error 220.
240 No sd value stored in EEPROM We may have made a mistake with your electronics tray, or perhaps you were messing with Palette's firmware... :)
    1. Make sure your Palette is not plugged into your computer. Connect Palette to its power supply. Select Calibration > Splicer Distance.
    2. Allow Palette to run the test. Once the test is finished, when prompted by Palette (Save value?), select Yes.
    3. If this doesn't work, please contact support@mosaicmanufacturing.com with the error code and any other information that you think might be useful.
    241 No spc value stored in EEPROM See solution for Error 240. Replace "Splicer Distance" with "Steps per Count."
    301XX Teflon jam

    There's some filament caught somewhere in your Palette. The most common cause of this error is if the first filament segment of a print does not feed properly through Palette. Try to make sure the tips of your filaments are as straight as possible when feeding them into your Palette.

    The solution for Error 302 should help you find the obstruction in your Palette.

    If this does not work, please contact support@mosaicmanufacturing.com and any other information that you think might be useful.

    302 Opto not clear on startup (or "filament path blocked")

    WARNING: Palette's hot tool, splicing region, and other parts may still be hot. Make sure things are cool enough to touch without burning anyone or anything.

    1. Make sure Palette is not plugged into anything.
    2. Use the skinny (2.0mm) hex key provided in the Palette Tool Kit to remove the 4 screws on Palette's top cover.
    3. (Careful - HOT!) Remove the 4 screws on top of the metal plate at the splicing region.
    4. (Careful - HOT!) Remove the metal plate.
    5. (Careful - HOT!) Remove the top white Teflon piece.
    6. Visually inspect the white Teflon block for any filament that might be blocking the Opto.
    7. Carefully remove any filament using your fingers or pliers. Careful not to touch the hot tool or other hot areas.
    8. Once you've removed the obstruction, reassemble.
    9. Replace the top white Teflon piece, the metal plate, and the 4 screws.
    10. Replace the top cover and its 4 screws.

    If this doesn't work, please contact support@mosaicmanufacturing.com with your error code and any other information that you think might be useful.

     

    Can't find your answer here? Check out the resources page, FAQ, warranty, or send us a message or an email (support@mosaicmanufacturing.com). You can also try dropping us a line on social media (@MosaicMfg, fb.com/MosaicMfg), but our response times might be a bit slower there.

     

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